Disaster Necessities
Frequently Asked Questions
Disaster Necessities uses a variety of web technologies to bring our customers, researchers, and friends the most enjoyable and user-friendly experience possible. In the event that you are unable to view a page or are having any trouble at all, simply contact us by email at help@disasternecessities.com. It is our goal to continuously improve upon the site that we present to our valued customers. If there is a feature that you would like to see, please feel free to contact us. Your feedback is always welcome and is a big part of the development process. Drop us a line and let us know what we can do to make your online experience an enjoyable one.
Customer Service
Phone: 435-503-4169
Customer Service Email: help@disasternecessities.com
Q: How do I configure Shipping?
A: We sell a vast array of products. Some of them ship free, some of them ship for a flat fee, and some of them ship by weight. Please consult our shipping information page for details, and as always, if you have any questions please emails us at help@disasternecessities.com.
Q: What is the best way to contact you?
A: All emails are answered within 24 hours. We strive to answer them within minutes, but there are always instances where it takes a few hours. Simply email us at help@disasternecessities.com. We also can be contacted via phone: 435-602-6853.
Q: Can I ship my order to Alaska or Hawaii?
A: Unfortunately, we are unable to offer normal shipping to our friends in Alaska and Hawaii. We cannot provide Ground Service that is cost effective to those states. We do offer UPS Next Day and 2nd Day Air to Alaska and Hawaii for an additional charge, but you will need to email us at help@disasternecessities.com for details.
Q: Do you ship outside the US?
A: Unfortunately, we do not ship outside the US right now.
Q: Where do your products come from?
The majority of products we carry are U.S. based products. There are a few exceptions with a number of those exceptions coming from Canada. Some of the fruits and vegetables we carry come from South America and Europe to increase the seasonal availability. We steer clear of products that come from Asia.
Q: What is your Return Policy?
A: Customer Satisfaction is our number one goal at Disasternecessities.com, therefore we do all that we can to facilitate your needs. Our return policy is described in detail on the following link: Return Policy.
Q: Can I pay using check or money order?
A: The answer is yes. To place an order by check or money order please follow these instructions:
HOW TO ORDER WITH A CHECK OR MONEY ORDER:
1. To do this, order normally on the website. When you check out, choose "Mail order" as your payment method and then submit. This will take you to a confirmation page that you can print out and mail in along with a check, money order or credit card info to:
Disaster Necessities
PO Box 460
Heber, UT 84032
Q: Are your items in stock and do you take backorders?
A: Our system processes all orders whether they are in stock or not. If your item is backordered, we will email you with an ETA for arrival. As soon as your order arrives, we will ship it out to you. Large orders may be divided up into partial shipments. If you have any questions about whether an item is in stock or not, email us at help@disasternecessities.com and a friendly customer service representative will look into availability.
Q: Do you offer bulk discounts?
A: Absolutely. We proudly provide the most complete selection of Food Storage and 72 Hour Kits, serving individuals, families, offices, hospitals, search and rescue outfits, boy scout organizations, churches, synagogues, schools, cities, states, and governments. Email us directly for bulk discounts at help@disasternecessities.com.
Q: Where is my order?
A: If you haven’t received a tracking number yet simply email us at help@disasternecessities.com for information.
Q: What if my order arrives damaged?
A: If your order arrived damaged it must be reported to us within 48 hours for an exchange. Pictures of the damaged goods will need to be submitted and the products will need to be returned. Replacement product will then be shipped to you. Please contact us at help@disasternecessities.com.
Q: What is the turn-around time on orders?
A: We strive to get orders out as quick as possible. Most orders ship in 24-48 hours, but some orders take longer. Orders should be shipped within 1-7 business days; depending on current demand. Some orders may take up to 14 business days. If an item is on backorder, we will let you know, but you can still order it. Email us at help@disasternecessities.com if you have any questions.
Q: Do I have to pay Utah sales tax?
A: Only orders shipped to a Utah address are subject to Utah sales tax.
